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Frequently Asked
Questions

Need any help with your order? Got a question that you need answered immediately? Just click on a section below to find the answer! If your question isn't answered, please don't hesitate to reach out. We're ready to help. hello@goli.com

General

- Multi Bites have a decadent vanilla cocoa chocolate flavor
- Calm Bites have a chocolate acai berry flavor that's hard to resist!

Each bottle of Goli Bites contains 30 chocolate-flavored pieces!

For Multi Bites, enjoy 1 piece per day as needed
For Calm Bites, enjoy 2 pieces, twice daily

Goli Bites can be enjoyed by anyone ages 12 and over.

Although Goli Bites do not have peanuts as an ingredient, they may contain traces or have come in contact with peanuts.

Shipping & Returns

We currently ship worldwide! If you do not see your country listed in our checkout page, please contact us at hello@goli.com

Yes, we do ship to P.O. boxes.

We offer free shipping on all orders worldwide.

We will send a shipping confirmation email once your product is on its way and it will include a tracking link to track your package.

Orders are usually fulfilled within 1-3 days.

Once shipped, USA shipments can take 3-5 days and worldwide shipments can take up to 15-20 business days. Due to the current situation, carriers may be delayed with their transit times.

We think that you're going to love our products but in case you don't, we offer a 30-day money back guarantee on both opened and unopened bottles. Please contact our support team at hello@goli.com within 30 days of your received order for instructions. Our customers are responsible for paying for the shipping cost to send back returning product.

Programs

At this moment we do not offer subscription services. Sign up for our newsletter for any updates on our product offers as well as any subscription news!

We do! Please contact us at partners@goli.com if you love our Goli Gummies and want to become part of the Goli extended family!

Goli is always looking for great distributor partnerships with people like yourself! Please contact us at distribution@goli.com and one of our specialists will be in touch with you.

Malnutrition is the #1 cause of preventable child deaths. That’s why Goli is proud to support the work of Vitamin Angels, who continually strive to reduce malnutrition in children by giving them access to lifesaving vitamins and minerals. Every purchase made provides a 1-for-1 Vitamin Grant through our partnership with Vitamin Angels to provide a child in need with a 6-month supply of vitamins.

You can modify your subscription in your Customer Portal. You may access your Customer Portal in two ways:

Clicking the unique Customer Portal link sent to you in your Subscription Activation email or Logging into your customer account.

Once you are in the Customer Portal, you will click the Subscriptions tab from the left-hand menu to make any modifications.

You can edit, delay, or cancel your subscription at any time, but if you want this change to take effect before your next shipment leaves, you need to let us know within 24 hours before your next shipment is sent by logging in to your account page.

Payment

We currently accept all of the main credit cards—Visa, Mastercard and Amex. We also accept PayPal.

Yes! We use an encryption service to process your payment. Your credit card information is hidden from us and we do not store your credit card information. We use Shopify Payments secure encryption service to process all payments.

Please reach out to our customer care team for any order inquiries.

Installments by AfterPay is a service that allows you to make purchases now and pay for them in four equal payments made every 2 weeks without any interest. Currently only available to US customers.

Simply shop online and add items to your shopping bag and checkout as normal. At the checkout choose Installments by AfterPay as your payment method. First-time customers will need to register with AfterPay and provide payment details, as usual, returning customers simply log in to make their purchase. It’s that easy! Currently only available to US customers.

Check out the AfterPay Payments FAQ — either link or just refer to afterpay.com. Currently only available to US customers.