Need any help with your order? Got a question that you need answered immediately? Just click on a section below to find the answer! If your question isn't answered, please don't hesitate to reach out. We're ready to help. firstname.lastname@example.org
What flavors are Goli Bites?
- Multi Bites have a decadent vanilla cocoa chocolate flavor
- Calm Bites have a chocolate acai berry flavor that's hard to resist!
How many Goli Bites in each bottle?
Each bottle of Goli Bites contains 30 chocolate-flavored pieces!
What is the recommended serving?
For Multi Bites, enjoy 1 piece per day as needed
For Calm Bites, enjoy 2 pieces, twice daily
What is the recommended age for Goli Bites?
Goli Bites can be enjoyed by anyone ages 12 and over.
Do Goli Bites contain peanuts?
Although Goli Bites do not have peanuts as an ingredient, they may contain traces or have come in contact with peanuts.
Shipping & Returns
Where do you ship to?
We currently ship worldwide! If you do not see your country listed in our checkout page, please contact us at email@example.com
Do you ship to P.O. boxes?
Yes, we do ship to P.O. boxes.
How much is shipping? Or is shipping free to all countries?
We offer free shipping on all orders worldwide.
Can I track my package?
We will send a shipping confirmation email once your product is on its way and it will include a tracking link to track your package.
When will my order ship?
Orders are usually fulfilled within 1-3 days.
How long will it take to get my package?
Once shipped, USA shipments can take 3-5 days and worldwide shipments can take up to 15-20 business days. Due to the current situation, carriers may be delayed with their transit times.
What is your return policy?
We think that you're going to love our products but in case you don't, we offer a 30-day money back guarantee on both opened and unopened bottles. Please contact our support team at firstname.lastname@example.org within 30 days of your received order for instructions. Our customers are responsible for paying for the shipping cost to send back returning product.
Do you offer a subscription service?
At this moment we do not offer subscription services. Sign up for our newsletter for any updates on our product offers as well as any subscription news!
Do you have a brand ambassador program?
We do! Please contact us at email@example.com if you love our Goli Gummies and want to become part of the Goli extended family!
Do we have a wholesale program?
Goli is always looking for great distributor partnerships with people like yourself! Please contact us at firstname.lastname@example.org and one of our specialists will be in touch with you.
What is Vitamin Angels and how does my purchase help?
Malnutrition is the #1 cause of preventable child deaths. That’s why Goli is proud to support the work of Vitamin Angels, who continually strive to reduce malnutrition in children by giving them access to lifesaving vitamins and minerals. Every order placed provides a 1-for-1 Vitamin Grant through our partnership with Vitamin Angels to provide a child in need with a 6-month supply of vitamins.
How do I modify my subscription?
You can modify your subscription in your Customer Portal. You may access your Customer Portal in two ways:
Clicking the unique Customer Portal link sent to you in your Subscription Activation email or Logging into your customer account.
Once you are in the Customer Portal, you will click the Subscriptions tab from the left-hand menu to make any modifications.
What method of payment do you accept?
We currently accept all of the main credit cards—Visa, Mastercard and Amex. We also accept PayPal.
Is my credit card information secure?
Yes! We use an encryption service to process your payment. Your credit card information is hidden from us and we do not store your credit card information. We use Shopify Payments secure encryption service to process all payments.
What if I want to cancel my order after I already placed?
Please reach out to our customer care team for any order inquiries.
What is Installments by AfterPay?
Installments by AfterPay is a service that allows you to make purchases now and pay for them in four equal payments made every 2 weeks without any interest. Currently only available to US, CA, GB, NZ, AU customers.
How do I use Installments by AfterPay?
Simply shop online and add items to your shopping bag and checkout as normal. At the checkout choose Installments by AfterPay as your payment method. First-time customers will need to register with AfterPay and provide payment details, as usual, returning customers simply log in to make their purchase. It’s that easy! Currently only available to US, CA, GB, NZ, AU customers.
Where can I find about my payment or returns with AfterPay?
Check out the AfterPay Payments FAQ — either link or just refer to afterpay.com. Currently only available to US, CA, GB, NZ, AU customers.